Digital Customer Success Specialist IRC

Function: IT User Support

Experience: 3-5 years

Location: Mexico - Guadalajara

Skills: Customer Support, Microsoft Office, Salesforce

The Customer Success team is seeking a Digital Customer Success Manager (CSM) to support our customers throughout their lifecycle with our clients’ automation and digital journeys. The Digital CSM will work with Customer Success leadership to develop and implement a cohesive, strategic digital approach to customer relationships and operations, ultimately leading to increased satisfaction and overall customer retention.

The Digital CSM is responsible for executing on the Digital customer journey, capturing, analyzing and actioning data, sharing feedback and identifying areas of opportunity for improvements to the customer journey. The Digital CSM will work to ensure positive engagement with our customer’s platform, and drive adoption and success outcomes, ulti...