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Responsibilities:

1. Able to anticipate the needs of clients/users and act as the key experts ensuring business needs are met.
2. Identify the source of concerns by analyzing data and bringing clarity to data to show why results are as they appear.
3. Manage the business expectations to ensure they are well-informed of progress and challenges.
4. Document processes and procedures to contribute to the overall team knowledge base.
5. Work effectively with other team members to resolve complex issues, share knowledge, and provide support across departments.
6. Communicate effectively, verbally and in writing, to clearly explain root causes of issues and potential solutions to users.
7. Use analytical thinking to identify root causes, evaluate solutions, and implement fixes.
8. Interact professionally and empathetically with users, managing frustrations and p...