Functioning as part of an IT Team, individuals in this position will provide IT Helpdesk / Desktop support.
Responsibilities & Tasks
IT support services for all aspects of user account setup and maintenance, system patching, system imaging, break/fix on PC and Mac platforms, video conference equipment, printers, phone systems, and general IT hardware/software
Monitoring and maintaining computer systems, video conferencing, and networks within the office
Follow SOP documentation and elevate issues appropriately to higher-level staff
Manage individual workflow and maintain the current ticket queue via the Service Now ticketing system
Working closely with the IT support team to learn and identify issues in the office