Position Details

The University of Lethbridge Information Technology Services department is seeking applications for the position of Desktop Support, Help Desk & AV Support Technician. This is a full-time, continuing position located on our Lethbridge campus.

Reporting to the Client Services Manager, Information Technology Services, the Desktop Support, Help Desk & AV Support Technician will be responsible to provide technical support & troubleshooting to the Southern Alberta Medical Program (SAMP) campus staff, faculty and students for hardware, software, networking, printing and meeting room audio/visual devices. This position will also be part of the help desk team, fielding a wide variety of incoming help requests from end-users in Lethbridge and Calgary campuses via telephone, email and our self-service portal.

Job Responsibilities:
1. Desktop Support Technician: 
Responsible to provide end user support and maintenance within t...