A combination of on phone support for internal CAA Associates and onsite support
Support tasks for this position include incident handling, problem identification, ticket Management (logging and tracking), troubleshooting, resolution, hardware and software support, incident, and problem escalation
Provide 1st, 2nd level technical support for Windows 10, O, remote connectivity as well as several business specific applications
Experience in managing devices in Intune
Provide support in a Citrix environment
Provide support to virtual desktops in an Azure environment
Management, setup and maintenance of all IT equipment onsite, this includes printers, Video conferencing and other IT assets
Setup and configuration of new hardware and software
Educate users on how to use systems and applications as required