Desktop Engineer role focusing on incident handling, project management, reporting, and end-user support within Desktop and Remote Access environments.
Responsibilities
Handle day-to-day incidents and requests arising in Desktop and Remote Access environments within SLA
Manage and complete assigned projects
Provide status reports on managed system
Work with end users and IT staff to analyze and resolve problems escalated by the Service Desk.
Must be willing to handle varying shifts – primarily night shift.
Provide support of Citrix remote access environment including off-hours maintenance
Manage Active Directory settings as they apply to the systems managed by the department
Support distribution of software using Altiris
Support patching of workstations, desktops and virtual workstations.