Join the Customer Experience team as a Desktop Analyst in North Vancouver. Provide essential technical support for desktop and mobile assets while enhancing university digital solutions.

This full-time role focuses on managing desktop and mobile digital assets within the university community. As a Desktop Analyst, you will prepare hardware, provide tier 2 support, ensure secure configurations, and conduct software installations. In collaboration with cross-functional teams, you'll also engage in project support and implement continuous improvements in desktop technologies.

Key Responsibilities: • Review ticket queues for desktop/mobile asset requests • Collaborate on requirements gathering and software updates • Plan and implement system upgrades seamlessly • Maintain documentation for digital assets and services • Deliver user training for software and digital tools

Requirements: • 5 years of relevant professional experience • Proficiency in Windows and Mac ...