Req ID: 69183

Location: Smithers, British Columbia, Canada

Company: NTT DATA BCU, Inc.

This position is part of the BCGE Union.

Purpose of Position

The Deskside Technician provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.

Accountabilities

• Receives, reviews, and completes service requests.
• Resolves technical problems transferred from the Service Desk that require an onsite presence.
• Installs and configures a variety of computer hardware and software, communications and peripheral devices.
• Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
• Provides preliminary or routine instruction to customers in systems, applications and protocols.
• Alerts Manager to current or potential problems with systems, appli...