Responsibilities:

• Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.
• Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
• Handle software installation/support/upgrades
• Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
• Provide 2nd level Help Desk support
• Perform basic LAN and internetworking related activities
• Handle bench repairs (depot service) & remedial maintenance
• Respond/update/close calls from National Dispatch/Call Management Center
• Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Knowledge, Skills, and/or Abilities Required: ...