Be a key player in providing on-site technical assistance tailored for a large financial enterprise, focusing on user experience and compliance. This role demands excellent troubleshooting skills and collaboration with IT teams.
As a Deskside Support Analyst, you will be responsible for diagnosing and resolving end-user technical issues. Your expertise will support hardware setups, software configurations, and compliance with necessary security standards. This role provides a chance to enhance user satisfaction and contribute to technology projects across the campus.
Key Responsibilities:
• Troubleshoot and resolve user hardware/software issues
• Manage user access and permissions effectively
• Assist with endpoint compliance via Intune
• Handle hardware support and logistics for devices
• Maintain accurate ticket documentation and escalation
Requirements:
• Technical Diploma or University degree in relevant field
• Minimum of 3 years experience in desksid...