Sr. Supervisor Order Management

Location: Bogotá, Distrito Capital, Colombia

Position Summary

The Sr. Supervisor role is responsible for providing holistic leadership and direct management for a team of up to 15 analysts within the GS Commercial Services Order Management team, to deliver exceptional frontline customer service. This includes managing day‑to‑day operations, time, and task prioritization, with a strong emphasis on safety, quality, compliance, budget, coaching and development. The Sr. Supervisor will oversee customer interactions, handle escalations, inquiries, and issue resolution in partnership with cross‑functional team members while ensuring compliance with business policies and SOX requirements. The Sr. Supervisor will monitor and drive KPI achievement against established service levels, and identify and implement process improvements to enhance efficiency and cost savings.

Key Responsibilities

Daily Operations...