Maintain daily communications with customers to ensure resolution and proper follow-up, leading customer satisfaction
Perform problem diagnosis/resolution at customer sites and remotely. Perform trial run of systems to ensure performance meets the established specifications
Perform hardware/software installation, system configuration, quality test, and documentation according to Radiology, and Stratus defined processes
Perform functional inspections of installed systems (remote and on-site) including data monitoring and validations to minimize errors according to Radiology, Workflow and Consulting Services defined processes
Provide feedback concerning workflow issues, performance or other issues and make recommendations for service/tools improvements
Generate customer reports such as progress, verifications, and exceptions
Lead or participate in process improvement initiatives