Where Work Meets Adventure
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NPS Prism is a market‑leading, cloud‑based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game‑changing customer experiences. Based on rock‑solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. While NPS Prism is its own company, NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration...