Responsibilities

• Communicate with internal and external customers to understand data requirements
• Prioritize reporting needs of customers
• Fulfill data needs of customers by report creation and escalation where necessary
• Expand technical and Group Benefit knowledge to expand the subset of reports they can create
• Work with Business Analytics and Advice teammates to improve report creation processes
• Be a first line of defense in supporting Group Benefits data governance

Required Soft Skills

• Excellent communication skills – both verbal and written
• Attention to accuracy and detail is critical
• Excellent prioritization skills
• Strong team player with a high commitment to quality work and service
• Ability to develop positive internal business relationships and contacts
• Working experience in change management and deployment cycle