ENGLISH

We are seeking a Danish-speaking Customer Service Advisor to join an on-site team in Porto that provides support for passengers, bookings, and travel-related inquiries. This role is ideal for someone who enjoys assisting customers, solving problems in real time, and creating smooth service experiences for individuals worldwide.

Your primary responsibility will be to manage incoming calls, emails, and chat interactions from Danish-speaking customers. You will provide guidance regarding reservations, schedules, service policies, procedures, and travel-related assistance. You will handle questions, clarify details, document interactions, and ensure that customers feel supported throughout their experience. You will also work with internal teams to resolve more complex cases, ensuring that every customer receives accurate and timely information.

This position requires patience, empathy, strong communication skills, and a highly service-ori...