A leader in its field thanks to its innovation, this insurance provider is looking for a broker in damage insurance, service.
Responsibilities
Respond to calls from the ACD and inquiries from existing customers regarding their insurance policies (amendments, coverages, endorsements, claims, etc.).
Ensure the follow-up of files with rigor and professionalism, ensuring the satisfaction and evolving needs of clients.
Manage renewals and changes to insurance policies, ensuring that the coverage offered remains adequate.
Bid and finalize insurance policies in the systems of the various insurers.
Work closely with partner insurers to negotiate the best terms for customers.
Assist customers in the claims process, accompanying them every step of the way.
Achieve objectives related to service performance and customer satisfaction indicators.