About the team/role

You will join a dynamic and collaborative Service Improvement team within CX that works across countries and departments, with a shared commitment to elevating service quality and efficiency.

As a CX Service Design Coordinator, you will act as a bridge between operations and data, translating complex service processes into structured insights and scalable solutions.

You will be responsible for deeply understanding end‑to‑end processes, identifying inefficiencies through data analysis, and designing improvements that enhance both customer experience and operational performance.

This role requires strong analytical reasoning, systems thinking, and the ability to connect operational reality with quantitative insights.

In this role, you'll be...

• Support cross‑functional improvement projects focused on optimizing customer service operations.
• Identify inefficiencies in current Customer Experience pr...