Become a pivotal figure in shaping strategy as the CX Data Manager at our firm. This hybrid role emphasizes the analysis of customer feedback to enhance engagement and satisfaction.
Within our Marketing department, you will lead programs focusing on the Voice of the Customer and Partner. You will dive into customer data, synthesize insights, and partner with various teams to drive informed decision-making. This role empowers you to identify friction points, ensuring an improved customer journey and better outcomes.
Key Responsibilities:
• Oversee customer feedback analysis and reporting
• Translate insights into recommendations for business priorities
• Implement qualitative and quantitative research initiatives
• Maintain engagement in the Customer Insights Community
• Track key customer metrics like NPS
Requirements:
• 5-8+ years in customer insights or CX analytics
• Familiar with platforms like Alida or Qualtrics
• Expertise in qualitative and quant...