Join HomeEquity Bank as the CX Data and Insights Manager in Toronto, focusing on transforming customer data into actionable insights. This hybrid position emphasizes customer-centric decision-making.
In this full-time role, you will manage the Voice of the Customer (VoC) and Voice of the Partner (VoP) programs, ensuring the alignment of customer feedback with organizational priorities. Your research initiatives will provide deep insights into the needs of Canadians aged 55 and plus, driving improvements in customer engagement and satisfaction.
Key Responsibilities:
• Oversee collection and analysis of customer feedback data
• Synthesize insights to guide business improvements
• Facilitate qualitative and quantitative research activities
• Manage public sentiment on customer review platforms
• Develop tailored reporting frameworks for insights
Requirements:
• 5-8+ years in customer insights or related field
• Experience using customer insight platforms like...