CUSTOMER SUPPORT AGENT / AGENT DU SERVICE CLIENTÈLE (Ciudad de Puebla – Presencial) Do you speak advanced and fluent English or Do you speak fluent French? Parlez-vous couramment français ? Ce défi est pour vous. Nous vous recherchons! This challenge is for you. We're looking for you: We need: 1-2 years of Customer Service. Education: - Bachelor's degree preferred. - ITSM foundation training preferred. Position Responsibilities: - Maintains daily communication with the team and meets productivity standards. - Receives incoming calls and emails from customers and creates tickets for requests. - Responds to high-priority and critical tickets and projects according to standard operating procedures. - Acts as the first responder within the hosted notification environment, identifying and documenting information. - Supports the manager with the daily operation of the Customer Support Center, including the development, analysis, and implementation of staffing programs, training, telemarketin...