CUSTOMER SUPPORT AGENT / AGENT DU SERVICE CLIENTÈLE

(Ciudad de Puebla – Presencial)

Do you speak advanced and fluent English or

Do you speak fluent French?

Parlez-vous couramment français ?

Ce défi est pour vous. Nous vous recherchons!

This challenge is for you. We're looking for you:

We need:

1-2 years of Customer Service.

Education:

• Bachelor's degree preferred.
• ITSM foundation training preferred.

Position Responsibilities:

• Maintains daily communication with the team and meets productivity standards.
• Receives incoming calls and emails from customers and creates tickets for requests.
• Responds to high-priority and critical tickets and projects according to standard operating procedures.
• Acts as the first responder within the hosted notification envir...