Sumary

The Export Customer Experience Representative (CER) processes sales orders for intercompany internal customers. The CER will receive the purchase order, liaise between Planners, Global Customer Service Representatives, Compliance, and shipping locations to ensure that we meet our customer’s expectations and ship materials in a timely manner. Will coordinate with our Freight Forwarder for the export booking, and distribution of documentation.  The role contributes to the Company’s success by ensuring that our customers find doing business with Lubrizol rewarding and cost effective.  The CER ensures complete customer satisfaction by effectively processing orders, timely communication, using order entry skills, being an effective written communicator, and being proactive in problem resolution.

Essential Job Functions 

• The CER processes the sales order received through our systems via EDI functionality. The CER is respo...