Customer Service Representative

Dal‑Tile is currently seeking an exceptional Customer Service Representative to join our team. As the Customer Service Representative, you will provide a variety of support such as servicing walk‑in customers, answering inquiries, providing samples, and completing sales transactions.

Primary Objective

To ensure effective and efficient coordination between the company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues. Establish and maintain positive business relationships, internally and externally, to promote company goals. Under directed supervision, following documented procedures and processing standards, performs basic duties related to customer service.

Major Function and Scope

Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pric...