Join Zeffy as a Customer Support Specialist, providing top-tier assistance to nonprofits in a fast-paced, rewarding environment. Respond to inquiries and lead self-directed projects to enhance support processes.
In this position at Zeffy, a nonprofit platform that’s transforming fundraising, you’ll support organizations through direct email interactions and callback requests. Your role will not only involve responding to inquiries but owning projects tailored to your growth. Experience a culture that fosters autonomy, enabling you to impact positively while developing your skills continuously.
Key Responsibilities:
• Act as a product expert for user queries via email and calls
• Collaborate with the development team on technical troubles
• Maintain and refine internal support documentation
• Address complex issues from day one, with no hierarchy
Requirements:
• Minimum of 6 months experience in customer support
• Fluent in English and French, excellent writte...