Location: USA or Canada Remote #LI-Remote

Working Hours: 12-8 PM ET

About SOVRA

SOVRA is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America. Our purpose-built tools help public agencies operate with greater efficiency, compliance, and transparency — so every tax dollar goes further. Learn more at SOVRA.com.

About the Opportunity

SOVRA serves thousands of government agencies who depend on our platform to keep procurement running smoothly. When an agency or supplier runs into a problem, they need someone who can diagnose it quickly, communicate clearly, and make sure nothing falls through the cracks. This role exists because that experience — resolving issues with precision and care — is central to how SOVRA retains and grows its customer base.

This is a hands-on support role with real variety. On any given day you might be triaging an urgent ticket, looping i...