Job title : Customer Support Specialist Location : Barranquilla, Colombia Experience : 1-2 years Education Qualification: Bachelor’s Degree
Roles and Responsibilities:
Leverage product knowledge and customer service skills to answer casework from Customers.
Deliver a top-tier customer support experience through creative problem-solving, tickets and consistent probing, to craft accurate & timely outcomes for Customers.
Conduct procedures to escalate and coordinate the customer response in accordance with values.
Expand your knowledge of client hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the roll.