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Customer Support Representative

Hospitality Full Benefits Career Growth
Company

Igbaffiliate

Location

Remote, Colombia

Posted

May 24, 2026

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About This Opportunity

Customer Support Representative.

Responsibilities

  • Handle customer requests through chat and ticketing systems, providing solutions and ensuring a positive experience in Spanish.
  • Collaborate with colleagues to improve customer service processes.
  • Identify and clarify customer needs, research issues, and offer appropriate solutions.
  • Follow internal procedures and guidelines to maintain consistent, high‑quality support.

Qualifications

  • Intermediate level of English (written and spoken).
  • Fluent Spanish speaker.
  • Experience with customer support is not required but a plus.
  • Experience handling live‑chat and email interactions considered an advantage.
  • Excellent organizational skills and ability to prioritize and meet deadlines.
  • Strong teamwork and communication skills.
  • Ability to work in a fast‑paced environment and under pressure.
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