The Customer Support Representative’s role is to deliver top quality Customer Service to the Company’s esteemed customers through email and live chat. The role also includes operational and back-office functions.

• Handle live chats and email communication in order to provide assistance to customers’ enquiries and requests;
• Resolve incoming customer queries and complaints to ensure customer satisfaction;
• Process all tasks in a timely, accurate and courteous manner;
• Complete all related documentation and data entry to high standards and within the set time parameters.
• Creatively look for options, possibilities and solutions for customers;
• Sell solutions and deliver results to customers;
• Ensure that the provision of excellent customer service levels is maintained and exceeded;
• Ensure that there is adherence to the quality parameters, procedures and policies as established by the Company; <...