Job Description

Your mission is to be the first point of contact for our customers, acting as a skilled problem solver and customer advocate. Because our Customer Support team forms a large part of the company’s public profile, all inquiries must be handled with the utmost competence, ownership, and empathy.

As a Customer Support Associate , you will handle complex issues across phone, chat, and email, delivering outstanding experiences while navigating ambiguity and upholding Wise’s mission of money without borders. You will be responsible for end-to-end case resolution, ensuring our customers feel supported every step of the way.

Important Note on Location: This is a remote-first role; however, it is mandatory to be onsite in our São Paulo office for the first month to complete initial training. During this first month, you will work Monday to Friday, 9:00 AM – 5:00 PM. After training is complete, the role transitions to ...