Alteo is looking for a Customer Support Agent (Software) for a permanent position based in Montreal.
*** Hybrid work: 2 days in the office/week ***
Responsibilities:
Respond to user calls and emails (technical or software training requests)
Ensure an impeccable customer experience both in writing and verbally on the phone
Identify, analyze, and resolve issues encountered by clinics to achieve a high level of satisfaction (e.g., slow system, software update problems, error messages, integration of ophthalmic equipment, etc.)
Become an expert on the various features of our software in order to update and create internal and external documentation for the use of our application
Involvement in related projects for proactive contact with clinics to ensure optimal use of the software