Customer Success Chapter Lead

As the functional backbone of the Customer Success discipline in your region, you will own the people strategy—from hiring and onboarding to coaching, performance management, and career development—ensuring the chapter operates at the highest standard of excellence.

Responsibilities

• Build and sustain a high‑performing chapter by identifying, growing, and retaining top talent, creating a pipeline of future leaders.
• Define professional standards and work methodology for the chapter, raising the bar on how Customer Success is practiced across the organization.
• Partner closely with Squad Leads to align functional goals with business outcomes, ensuring every chapter member delivers impact where it matters most.
• Run structured performance management cycles—monthly, quarterly, and yearly feedback, salary negotiations, promotions, and development planning—with clarity and consistency.
• Identify...