The Customer Success Specialist (DRT) is a Customer Success–aligned role that acts as the single point of contact for dealer issue resolution, owning cases end-to-end resolution across billing, orders, provisioning, service, support and payments. Operating in a centralized, queue-based model, the role manages intake, triage, coordination and closure of dealer requests in Salesforce, eliminating internal hand-offs and enabling dealers to focus on selling while strengthening retention and growth.
**Responsibilities**
Dealer Issue Resolution
• Act as the single resolution owner for dealer enquiries across multiple internal functions
• Deliver one-touch, end-to-end resolution wherever possible, owning the issue through to closure
• Proactively coordinate internal teams on behalf of the dealer, avoiding multiple parallel requests
• Maintain clear, timely communication with dealers on progress, next steps, and re...