Secure customer satisfaction as a Customer Success Manager at Energy Toolbase in Calgary, AB. This position emphasizes relationship-building and proactive engagement across SMB and Enterprise customer portfolios.
You will serve as the primary contact for customers post-sale, ensuring a smooth transition from implementation to ongoing success with Developer, Controller, and Monitor. Your role includes monitoring performance, identifying churn risks, and facilitating renewals. Regular customer engagements such as strategic reviews will be crucial for driving product adoption.
Key Responsibilities: • Serve as the main post-sale contact for customers • Identify churn risks and develop mitigation strategies • Conduct regular check-ins and business review meetings • Collaborate with cross-functional teams to enhance customer experience • Ensure accurate documentation using Salesforce