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Customer Success Manager

Hospitality Full Benefits Career Growth
Company

Trivium

Location

Rio de Janeiro, Brazil

Posted

June 07, 2026

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About This Opportunity

Customer Success Manager (CSM) – Remote

Location: 100% Remote (Eastern Time Zone)
Salary: $2,500–$4,500 per month, based on experience
Employment Type: Full-Time

Key Responsibilities

  • Onboard new clients following the sales process and introduce them to our services.
  • Serve as the main point of contact for clients, providing guidance, updates, and support.
  • Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
  • Ensure client retention by proactively addressing issues and providing solutions.
  • Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
  • Track and report on client progress and performance metrics.
  • Escalate issues as needed and manage difficult client interactions with confidence and professionalism
  • Contribute to process improvements and build out SOPs for the CSM function.
  • Mentor future CSM tea...