Guide hotel partners to success as a Customer Success Manager at Sadie. In this role, you’ll ensure seamless onboarding and adoption of our cutting-edge Voice AI solutions.
Sadie seeks a strategic leader to oversee customer onboarding for our hotel clients. With 2+ years of experience in onboarding, you will collaborate closely with sales and support teams to guarantee a smooth transition to our platform. Key skills include excellent communication and problem-solving, essential for enhancing customer satisfaction.
Key Responsibilities:
• Serve as the primary point of contact for new customers
• Coordinate the entire onboarding process effectively
• Conduct virtual onboarding sessions with hotel staff
• Manage blockers and objections during onboarding
• Document onboarding insights and suggest process improvements
Requirements:
• 2+ years in onboarding or customer success, preferably in SaaS
• Strong communication and relationship-building skills
• Excel...