Respond to platform support requests and resolve application-related issues

Triage bugs and collaborate with engineering teams on issue resolution

Build user-facing documentation to reduce recurring support inquiries

Identify product improvement opportunities based on recurring support patterns

Communicate with professionalism, clarity, and empathy in written interactions

What We Re Looking For

• Strong experience in debugging modern web applications and SaaS platforms
• Strong experience in React, Node.js, Flask, Next.js, or similar technologies
• Strong experience in technical customer support for web-based products
• Familiarity with support platforms such as Zendesk, Intercom, Help Scout, Freshdesk, or Crisp
• Excellent written English communication skills with a customer-focused approach