Enhance client success in a hybrid or remote capacity as a Customer Success and AI Optimization Expert. Utilize your deep knowledge of Zendesk and AI to boost customer engagement and workflow efficiency.
In this vital role, you’ll focus on delivering managed services and support operational excellence through hands-on consultation. Your responsibilities will include advising clients on Zendesk best practices, leading AI adoption, and implementing configuration changes to improve outcomes. Work closely with stakeholders to optimize solutions and contribute to overall customer satisfaction and performance.
Key Responsibilities:
• Deliver home-grown managed services for Zendesk
• Optimize workflows and provide configuration support
• Drive AI capability adoption and improvements
• Conduct training sessions for user engagement
• Build and analyze reports to track effectiveness
Requirements:
• Bachelor’s degree in Business, IT, or related field
• 3+ years relev...