Step into a critical role with Google Cloud as a Customer Solutions Developer II focused on networking. Provide top-tier technical support and drive customer success through innovative solutions.
This position demands 6 years of experience in technical support and software development, along with a Bachelor's degree. You'll troubleshoot issues for major customers while ensuring their transition to Google Cloud is seamless. Your ability to communicate effectively in Mandarin will aid in building strong customer relationships.
Key Responsibilities: • Manage technical escalations and customer deployment issues • Conduct root cause analysis for reported problems • Support internal teams with deployment challenges • Advocate for customer needs in product development discussions • Ensure consistent 24x7 support availability
Requirements: • Bachelor's degree in Science, Technology, or Engineering • 6 years of rel...