Customer Services North & Mexico (Services & Respiratory Care)
Your role
Manages relationship with the Sleep & Respiratory Care factory for service and spare parts management.
Manages the relation with the Philip Call center related to SRC final users to improve service and customer satisfaction.
Supervise and manage Distributor and Authorized Service Provider for CS delivery activities (Service Partners).
Solves technical escalations and trainings from distributors.
Manages all facets of customer retention (distributor) including participating in the resolution of customer concerns (distributor) and defining and developing a customer (distributor) contact strategy.
Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value...