# Customer Service / Technical Support Rep (On-Site)ConcentrixFull TimemidShubenacadie, Nova Scotia, CAPosted 2 days ago## Job DescriptionDescription The Customer Service Representative / Technical Support Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.)What You Will Do in This RoleYou are the point of contact for all technical inquiries about hardware, software, or other designated client products.Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.Clarify customer requirements; probe for understanding; use decision-support tools and resources t...