Lead customer service operations in financial services as a supervisor for an established team in Winnipeg, MB. Focus on training, compliance, and resolving complex inquiries for a successful customer experience.

This permanent, full-time role involves supervising and coordinating service staff. You'll ensure accurate transactions and adherence to company policies while also addressing customer needs effectively. Ideal candidates will bring financial product promotion and staff training expertise to enhance services.

Key Responsibilities: • Supervise and coordinate customer service staff activities • Ensure accuracy and compliance in all transactions • Resolve customer complaints and account inquiries • Establish detailed work schedules and procedures • Train staff in customer service standards and policies

Requirements: • Secondary School completion with relevant certification • Minimum three years of verifiable experience in customer service • AEC / DEP or ...