Customer Service Specialist – Remote (Hybrid: 3 days on-site, 2 days remote). Full-time, Regular.
Responsibilities
Answer inbound calls (approx. 40–50 per day) and respond to emails from Daimler Truck Financial (DTF) customers and dealers promptly and professionally.
Qualify and process customer requests, including payment quotations, account changes (due dates, auto‑pay, etc.), and inquiries.
Complete required paperwork and action items from calls and emails; investigate and resolve customer complaints using communication and analytical skills.
Manage internal processes and support overflow call volume for Operations, ensuring timely turnaround and accurate compliance with service standards.
Identify and recommend process improvements to enhance customer and dealer satisfaction.
Required Qualifications
Bachelor’s degree in business administration, finance, or eq...