Join YouSet as a Bilingual Customer Service Specialist and contribute to our mission in the insurance sector. In this remote position, you'll provide exceptional support to clients in both French and English.
As a Bilingual Customer Service Specialist at YouSet, your role involves engaging clients about home and auto insurance. With 5 years of relevant experience, you will be responsible for documenting client interactions and following up to ensure optimal policy suitability. Excellence in communication and a proactive approach will enhance client satisfaction.
Key Responsibilities:
• Assist clients with their insurance needs efficiently
• Engage directly with clients through various communication channels
• Track personal performance against set targets
• Document all interactions accurately in our CRM
• Work with the team to boost client satisfaction levels
Requirements:
• 5+ years of customer service experience required
• Proactive attitude with strong...