Drive customer satisfaction as a part-time Customer Experience Representative at TekSavvy in Chatham, ON. Utilize your skills in customer support and technical troubleshooting to enhance experiences.
In this role, you will handle customer inquiries using different communication methods while ensuring their needs are met from the first point of contact to resolution. Collaborating with other departments, your goal will be to provide comprehensive support that involves both customer service and technical assistance.
Key Responsibilities:
• Manage customer interactions through calls, emails, and chats
• Resolve service requests efficiently from start to finish
• Provide precise product information and pricing to customers
• Troubleshoot various technical issues for clients
• Work together with team members to ensure customer satisfaction
Requirements:
• High School Diploma or equivalent needed
• Previous experience in technical support preferred
• Proficie...