Sim Local is one of the world’s largest mobile connectivity providers in the travel sector and the global leader in travel SIM and eSIM retail.

Role

We’re hiring a Customer Support Specialist to join our remote support team. You’ll handle customer conversations across chat, WhatsApp, and email, uphold high service standards, and help us deliver a best-in-class experience for travellers.

Schedule

• 5 shifts per week with 2 days off
• Weekend and bank-holiday availability required (rota basis)

Responsibilities

• Manage customer enquiries via Zendesk (chat, WhatsApp, email)
• Resolve issues, handle complaints, and follow through to closure
• Juggle multiple simultaneous conversations with accuracy and pace
• Meet or exceed KPIs (e.g. CSAT, first response time, resolution time)
• Partner closely with Retail, Operations, Sales, and external stakeholders

Qualifications ...