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Customer Service Representative

Hospitality Full Benefits Career Growth
Company

Manufacturing Inc

Location

Worcester, United States

Posted

June 13, 2026

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About This Opportunity

We are seeking a friendly and efficient Customer Service and Dispatching Representative to join our team. In this fast-paced environment, you will be responsible for providing excellent customer service while also coordinating and dispatching our service team.

Responsibilities include:

  • Answering incoming customer calls and emails, addressing inquiries, and resolving issues.
  • Providing information about our products and services.
  • Processing orders and requests accurately.
  • Scheduling and dispatching service technicians or teams to customer locations.
  • Maintaining clear and accurate records of customer interactions and dispatching activities.
  • Coordinating with service teams to ensure timely and efficient service delivery.
  • Following up with customers to ensure satisfaction.
  • Handling customer complaints and escalating issues as needed.
  • Performing general administrative tasks as requ...