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Customer Service Representative I (Tier 1)

Hospitality Full Benefits Career Growth
Company

Nir Yu

Location

monterrey, Mexico

Posted

June 04, 2026

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About This Opportunity

Responsibilities:
  • Customer Support

    • Handle inbound and outbound customer interactions via phone, email, chat, and SMS/text messaging
    • Assist customers with scheduling, account updates, service questions, billing inquiries, and order status updates
    • Resolve Tier 1 customer concerns promptly and professionally
    • Escalate complex issues to supervisors or appropriate departments when necessary
    • Maintain a high level of empathy and professionalism during all customer interactions
  • Communication & Follow-Up

    • Conduct outbound follow-up calls and messages regarding appointments, service confirmations, and issue resolution
    • Respond to customer inquiries within established response time standards
    • Provide accurate and up-to-date information regarding company services, pricing, policies, and procedures
  • Documentation & Systems...