Are you a people person with a passion for helping others? As a Customer Service Representative you are a vital member of our team, acting as the first point of contact for our customers and ensuring that every caller feels heard and cared for.
Key tasks include:
Answer incoming calls with a friendly and professional attitude
Convert calls into scheduled service appointments
Make follow-up calls after recent service visits to verify customer satisfaction
Make outbound calls to membership customers to book annual appointments
Prioritize and coordinate service schedules
Keep customer database up-to-date with accurate information