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Customer Service Representative (Guanajuato)

Hospitality Full Benefits Career Growth
Company

Link-Worldwide

Location

guanajuato, Mexico

Posted

June 09, 2026

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About This Opportunity

Customer Service Representative

Location: Mexico / León, Full-time, Permanent

Responsibilities
  • Collect customer information, access and meet customer requirements and document the process in order to avoid possible future issues.
  • Utilize and know the work systems of each customer and the different portals, which need to be monitored as the customer requires.
  • Be the main support on the solution of the customer claims.
  • Manage the planning function and the planning interface with the customer to review customer demand variations.
  • Maintain consolidated sales forecasts in the MRP system.
  • Support to ensure corporate guidelines as well as national and international laws regarding processing internal.
  • Use the MRP system to translate the consolidated sales forecasts into a master production schedule / build schedule.
  • Perform load leveling on the build plan to allow for resource restrictions (MPS).
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