Mitratech is a proven global technology partner for corporate legal and compliance teams. Our approach to work is proactive, collaborative, and committed. The professionals who are thriving at Mitratech are people like you who know how to balance individual excellence with teamwork. We believe our employees’ enthusiasm fuels great work, so we pursue individuals with a passion for building an environment of ownership, transparency, and continuous improvement as well as a dedication to driving the best possible experience for our clients. In other words, if you like people and technology, you'll fit right in.
Essential Duties & Responsibilities:
- Obtain and evaluate all relevant information to handle inquiries and deliver service on software products
- Research, troubleshoot, and resolve support issues within response and resolution goals
- Identify workarounds and communicate to customers as needed
- Prioritize and resolve issues based on service level agreements and sev...